Shipping policy

DELIVERIES:

Please allow at least 5 working days, plus an additional 2 working days if you are rural delivery.

 

COVID-19 Update

PLEASE NOTE: Some deliveries may experience delays, thank you for your patience.

During the COVID-19 outbreak many courier companies have changed their delivery policies to implement a process of 'contactless' deliveries.  Where a courier would normally require a signature we have been advised they may now;

• Knock on the door
• Step back 2m, to comply with social distancing guidelines
• When the door is answered, they will ask your name, which will be recorded instead of your signature
• If the door is not answered, they will leave a 'Card to Call' as per normal procedure.

 

SHIPPING GUIDELINES

Have your order delivered to your home or office ANYWHERE in New Zealand. For orders placed in the morning, we aim to dispatch in-stock smaller items for standard delivery (allow up to five business days - New Zealand, and more time if you are in a remote or rural location). For larger items, a team member will be in contact to arrange a suitable delivery time.

Business Days are defined as Monday through Friday. As we ship via courier we are unable to deliver to PO Box addresses. Deliveries to Chatham Islands, Stewart Island, and Great Barrier Island may attract additional fees. Contact us for more information.

 

Shipping & Handling Fees

We always show the delivery fee so you know your total order cost right away. You will be able to see the price of shipping before completing your order. The delivery charges will be automatically calculated and will be included in your order.